1. Identification of the complaining consumer

2. Identification of the contracted good

3. Detail of consumer claim and order

  • (1) Claim: Disagreement related to products or services.
  • (2) Complain: Non-conformity related to the products or services; or, discomfort or dissatisfaction regarding the attention to the public.

4. Observations and actions taken by the supplier

The response to this will be answered by email to the address that you have entered in this claim form.